QMR Collections currently delivers products sold directly through our website within the United Arab Emirates (UAE).
Affiliate products may be available in other countries where the relevant third-party platform operates and accepts orders.
2. How long does delivery take?
For products purchased directly from QMR Collections, the usual delivery time is 2–3 business days after your order has been confirmed and processed.
For affiliate products, delivery time depends on the relevant third-party platform, such as Temu, Amazon, or other affiliate platforms.
3. What payment method does QMR Collections accept?
For products purchased directly from QMR Collections, we currently offer Cash on Delivery (COD).
You pay the applicable order amount to the courier when your order is delivered.
For affiliate products, payment is made directly through the relevant third-party platform.
4. Can I return a product?
Yes. For products purchased directly from QMR Collections, you may request a return or refund within 7 days of receiving the product, subject to our Return and Refund Policy.
5. How do I request a return or refund?
Contact us within 7 days of receiving your product.
Please provide your order number, product details, and the reason for the return. Photos or videos may be requested when necessary.
Please do not send a product back before contacting us.
6. What if I receive a damaged or incorrect product?
Contact us as soon as possible and provide your order number and, where appropriate, clear photos or videos showing the issue.
We will review the situation and advise you about the next steps.
7. Can I buy affiliate products through QMR Collections?
Yes. QMR Collections may promote products from Temu, Amazon, and other third-party affiliate platforms.
When you select an affiliate product, you may be redirected to the relevant platform to complete your purchase.
8. Will I pay extra because of an affiliate link?
No. QMR Collections does not charge you an additional fee for using our affiliate links.
QMR Collections may receive a commission from the relevant affiliate platform when a qualifying purchase is completed through our affiliate link.
9. Who delivers affiliate products?
Affiliate products are not delivered directly by QMR Collections.
The relevant third-party platform or seller handles the applicable shipping and delivery arrangements.
10. Can I buy affiliate products from outside the UAE?
Affiliate products may be available to customers in countries where the relevant third-party affiliate platform operates and accepts purchases.
Please check the platform’s delivery availability, shipping charges, and estimated delivery time before completing your purchase.
11. Are affiliate products covered by QMR Collections’ return policy?
No. Returns, refunds, exchanges, cancellations, and warranties for affiliate products are handled according to the policies of the relevant third-party platform or seller.
12. Can product prices and discounts change?
Yes. Product prices, discounts, promotions, availability, shipping charges, and other information may change.
For affiliate products, the final price and applicable offer shown on the third-party platform at the time of purchase will apply.
For questions about an existing order, please include your order number so we can assist you more quickly.
14. How can I learn more about how my information is used?
Please read our Privacy Policy for information about how QMR Collections collects, uses, and protects customer information.
15. Does QMR Collections use cookies?
Yes. Our website may use cookies and similar technologies for website functionality, preferences, security, and analytics.
We also use Google Analytics 4 (GA4) to understand website traffic and improve our website.
Please see our Cookie Policy for more information.
16. Does QMR Collections use affiliate links?
Yes. We may use affiliate links for products from Temu, Amazon, and other third-party affiliate platforms.
When a qualifying purchase is made through an affiliate link, we may receive a commission at no additional cost to you.
17. Can I contact QMR Collections before placing an order?
Yes. If you have questions about a product sold directly by QMR Collections, you can contact us before placing your order.
We recommend checking the product description, specifications, available variations, price, and delivery information before ordering.
18. What should I do if I have a problem with my order?
If the order was purchased directly from QMR Collections, contact us with your order number and details of the issue.
If the product was purchased through an affiliate platform, such as Temu, Amazon, or another third-party platform, you should contact the relevant platform regarding the purchase, delivery, payment, return, refund, or warranty.
